本文是留学生assignment范例，题目是“Analysis of Recruitment Issues at Blooming Gifts Company（礼品公司的招聘问题分析）”，本研究分析了呼叫中心公司盛开礼品公司在招聘中存在的问题。从案例研究中可以看出，由于恶劣的工作条件，员工的积极性和表现都存在问题。高生病率，低员工流动率，低员工绩效和低员工产出。公司董事越来越担心员工的士气低落，这就需要对公司的招聘和选择政策/战略、激励员工的管理投入和离职问题进行一些分析。下面将对这些问题进行分析。
This study analyses the problems of recruitment in Blooming Gifts company, a call centre company. From the case study there are issues around worker motivation and performance due to poor working conditions. There is high sickness rate, poor employee turnover, poor employee performance and low employee output. Company directors are becoming increasingly worried with the low morale of employees and this has necessitated some analysis about the company’s recruitment and selection policies/strategies, managerial input in motivating workers and turnover issues. These issues are analysed below.
According to the CIPD website, good recruitment is essential for organizational development and growth. An effective recruitment resourcing is essential for the successful daily functioning of the organization (CIPD, 2019). Therefore, it is essential for Blooming to adhere to these.
This section discusses recruitment and selection process and how this can be improved in relationship with Blooming Gifts. The concept of employer branding improvement is discussed also as it relates with Blooming especially the impact of such in attracting the right candidates to the company. Company directors must understand the importance of treating potential candidates as customers due to issues around quality, values and worker impact/retention.
2.What is Recruitment?招聘是什么?
Recruitment in organizations have been severally defined with specific advantages it brings to the organization. The Recruitment process is a matching activity between applicant and job which is dependent first on the organisationclearly defining and specifying a need, second on utilising appropriate recruitment methods effectively and thirdly on reviewing, evaluating and modifying the recruitment system in the light of experience(Pilbeam and Corbridge, 2014).
组织内的招聘被分别定义为它给组织带来的特定优势。招聘过程是一个匹配的申请人之间的活动和工作首先依赖organisationclearly定义和指定需求,其次利用合适的招聘方法有效地复习第三,评价和修改招聘体系的经验(Pilbeam and Corbridge, 2014))。
CIPD (2019), defines recruitment as the process which involves attracting and selecting individuals into a job role. It has to do with the process a company uses in finding and hiring most qualified candidates for a job opening. In order to promote effective recruitment practice, the human resources department ensures the provision of an effective recruitment process which includes for example, the job design, job opening, selection criteria, performance appraisal, reward systems, career and succession plans, promotions and transfer (Compton et al, 2009).
3.What is Selection?选择是什么?
Firstly, it is important to state that both recruitment and selection are an integral part of the organization’s human resource management. As stated above, recruitment has to do with the process a company uses in finding and hiring the most qualified candidates for a job opening while selection is the process of engaging various forms of assessments to pick candidates with the best potential for the job (Bartram, 2000).
Selection is the process by which managers and others use specific instruments to choose from a pool of applicants a person or persons more likely to succeed in the job(s), given management goals and legal requirements (French and Rumbles, 2010). It involves developing a system which an organization designs to support employing the right candidates (Torrington et al, 2017).
4.Differences between Recruitment and Selection招聘和选择的区别
The difference between recruitment and selection is evident from the analysis above. Both recruitment and selection are an integral part of the organizations’ human resources management drive.It has to do with the process a company uses in finding and hiring most qualified candidates for a job opening while selection is the process of engaging various forms of assessments to pick candidates with the best potential for the job (Bartram, 2000).
Some assessments techniques include competency based interviews, literacy/numerical tests, gamification, online tests amongst others.
Firstly, the recruitment process must be clearly stated and understood by the management team responsible (CIPD, 2019). The recruitment process used depends on the needs of the organization and what they expect from workers.
Specifically, to improve the recruitment process of an organization, the organization should create a role profile which defines the requirements for each role and what is expected and the kind of workers to fit in this role (Armstrong, 2017). After this is decided, then the company should decide where candidates should come from and then define clearly the terms of pay (Armstrong, 2017). Finally, a thorough analysis of the organization’s strengths and weakness in what can retain or put off workers must be done in order to avoid mistakes of the past (Armstrong, 2017).
According to CIPD (2019), two main process of selection includes shortlisting and processing. In order to assure effective shortlisting and processing, CIPD recommends that the process used by the organization should be such that only the right candidates are selected.
In order to assure effective shortlisting and processing, CIPD recommends that the process used by the organization should be such that only the right candidates are selected. This process could involve, defining the requirements, defining role profiles, engaging rigorous tests, interviews and obtaining references. It also requires that those who form assessment panel should have the necessary skills to do so (Armstrong, 2017; CIPD, 2019).
This study has analysed the problems currently being faced by Blooming gifts. Evidence from the case study shows that worker morale is low, sickness leave is high and management is concerned that it is struggling to get ‘good staff’, employee performance is low and impact on service is poor.
This study recommends that the quality of management must improve if the right kind of workers would be attracted and retained. Hoile (2017), states that the organization must consider its employer brand and reputation to attract the best candidates. Finally, with all said, a rigorous recruitment and selection process is required to improve the kind of employees employed in Blooming. Some of the steps provided include defining the requirements, attracting the candidates, sifting the applications appropriately, interviewing, rigorous testing of candidates, assessing the candidates and obtaining references.