本文是计算机专业的留学生作业代写范例，题目是“Problem For Swinton Hotel Management（斯文顿酒店管理的问题）”，这个项目的目的是为斯文顿酒店管理公司建立一个全面的工具电子预订系统。“斯文顿”酒店提供所有的设施，如预订房间设施，更好的食物质量和管理相信提供良好的客户服务。管理部门没有完善的预约制度，缺乏数据管理制度。此外，他们没有任何电子预订系统为游客。机构需要进一步发展网站，以落实其业务。
Abstract 摘要
The aim of this project is to build a comprehensive tool E-reservation system for Swinton Hotel Management. “Swinton” Hotel provides all facilities like, advance booking room facilities, Better Food quality and also management believes to present good customer services. Management does not have proper reservation system and lack of data management system. In addition, they don’t have any advance E- reservation system for tourist. The organisation needs to take further step to implement its business by develop a website.
The projected system will be more flexible to use for tourist and Faster for staff to manage all information. Currently, the existing system is based on paper work, manual checking and use of Microsoft Excel Data sheet. Apart from this, advance reservation does by telephone. Due to which the staff faces lots of problems and also very time consuming for tourist to reserve room in advance.
该系统将为游客提供更灵活的使用，为员工管理所有信息提供更快的速度。目前，现有的系统是基于纸质工作，手工检查和使用Microsoft Excel数据表。除此之外，电话预订也可以。这不仅给工作人员带来了很多问题，也给游客提前预定房间带来了很大的麻烦。
1.Introduction引言
Now in present time, web-platform becomes necessary for all sector of business to get more success. Especially, in Banking, Hotel, and many other educational and training organization it becomes basic needs for business to have web-platform. In hotel Industry through website tourist can reserve room in advance. And also able to get other information of the hotel which will be useful for them. “Static or dynamic website is useful for the organization’s growth.” The projected Hotel Reservation System brings the main requirements of the Swinton Hotel Management. In addition, reservation system classifies a way to manage the database of the tourist (Customers). And reduce paper and manual work system. Moreover, business point of view, it is time and cost effectiveness which is vital assets for the organization.
在当今时代，网络平台已经成为各行各业成功的必由之路。特别是在银行、酒店和许多其他教育培训机构中，拥有网络平台成为企业的基本需求。在酒店行业，游客可以通过网站提前预定房间。并且能够得到酒店的其他信息，这将对他们有用。“静态或动态的网站对组织的成长都是有用的。”计划中的酒店预订系统带来了斯文顿酒店管理的主要要求。另外，订房系统还对游客(客户)的数据库进行了分类管理。并减少纸制和手工作业。此外，从业务的角度来看，时间和成本效益是组织的重要资产。
In addition, Swinton Hotel Management has very simple and complicate reservation system. The organization has faced many issues with current System. Firstly, the current system is running on Microsoft Excel datasheet. Secondly, management requires allocate one staff for manual room check. Last but not least, it is very difficult to manage vacation time for staff schedule. And lastly, it’s very complicate process for tourist to reserve room in advance. So, management has been facing these major issues with reservation system.
Furthermore, the purpose of develop website for Swinton hotel to improve in customer service. Customer can easily communicate with Hotel Staff and can browse all latest information about Hotel for advance room reservation. Apart from this, it will be extremely useful for staff to manage customer database. For instance, no time consuming process for room checking availability. , easy to access customer details. And also it’ll very simple to handle invoice of customer. Invoice handling is more important for management to know about real profit of business. In addition, account department also able to get profit and loss account.
2.Problem Identification问题识别
In Hotel Industry a reservation system must be very accurate and very user friendly. So, customer or tourist can access all information which they want to browse. In this are of business, website should be in proper way which can helpful for customers and also for Hotel department. However, “Swinton Hotel Management” has very simple stage of reservation system for advance room booking or get any information about hotel.
在酒店行业，一个预订系统必须非常准确和非常友好的用户。因此，客户或游客可以访问他们想要浏览的所有信息。在这方面，网站应该以适当的方式为客户和酒店部门提供帮助。然而，“斯文顿酒店管理”有一个非常简单的预订系统，可以提前预订房间或获取任何关于酒店的信息。
Inaddtion, A management is facing many issues with this present system. Here, we are going to present what are the major issues in present system?
3.Cost of System系统的成本
How much does a website cost? Basically, there are main two separate cost elements. First is cost that covered the registration of domain name and Internet space for hosting the site. In addition, “second element is creation of website. There may also be some on going maintenance costs depending on how often you require changes to be made to the site when it is complete.”
一个网站要花多少钱?基本上，主要有两个独立的成本要素。首先是包括域名注册和托管网站的互联网空间的成本。此外，“第二个要素是网站的创建。可能还会有一些持续的维护成本，这取决于你在网站完成后要求对其进行更改的频率。”
First of all, management of the SWINTON hotel will not pay any amount for system up to three year. Because, the organization has done big deal with some outsourcing small IT company. So, for domain name, space and any other specification IT company will responsible. However, if the management of SWINTON HOTEL needs to pay some amount after three year. This will cost only £30 every year. In addition, management of hotel is not giving any cost for developing a new system to solve problem of the old system.
Furthermore, management has benefits at initial stage in this web platform. If in future any problem will create regarding system then IT company will responsible up to three year. So, for management point of view it is major advantage.
4.Admin Functionalities管理功能
The main aim for develop this system is to provide better service to travelers of the hotel. In addition, for management point of view, to provide easy system to maintain tourist database. As the main goal of this system is to reduce manual, paper work and time of the administrative department. So, it will bring more efficiency in work and customer service.
开发该系统的主要目的是为酒店的旅客提供更好的服务。另外，从管理的角度，为系统提供方便的游客数据库维护。本系统的主要目的是减少行政部门的手工、文书工作和时间。从而提高工作效率和客户服务效率。
Furthermore, through help of this system staff can able to access all information about travelers.
5.Change Management变更管理
According to press release Dec. 03 2009, “A hotel website will help to management boost in worldwide. A hotel website will only give lots of advantages towards promoting hotel more in this competition era.” The management of SWINTON hotel will need to invest on web based platform for success in Hotel industry. In addition, management of the hotel also needs to focus on database maintenance for tourist. The database of the system will increase more. Because as the new travelers come for reservation room and other facilities. So, for management point of view it is very vital part in system.
根据2009年12月3日发布的新闻稿，“酒店网站将有助于酒店管理在全球范围内的发展。在这个竞争激烈的时代，酒店网站只会为酒店的推广提供更多的优势。”为了在酒店业取得成功，斯文顿酒店的管理层需要在基于网络的平台上进行投资。此外，酒店的管理还需要注重对游客数据库的维护。系统的数据库会增加更多。因为随着新旅客的到来，预订房间和其他设施。因此，从管理的角度来看，它是系统中非常重要的一部分。
Furthermore, if new system will success in future then a management needs to think about further implementation of the system.
Finally, the proposed system ” Hotel Reservation system” is developed on proper way. Especially for user it is very easy to access this website. However, I can recommend that for future point of view need to require some more implementation of the system.
6.Consequences for Issues问题的影响
Management of “Swinton Hotel” has faced all these major issue with current system. There are many consequences for raising these problems for management. Firstly, lack of management. as we seen that management has faced many issues with current system. But, management doesn’t think about to build up a new system for Hotel. Secondly, untrained staff. This is one of the big consequences for all.
“斯文顿酒店”的管理在现行制度下面临着这些重大问题。对管理提出这些问题会产生许多后果。第一，缺乏管理。正如我们所看到的，管理在当前的系统中面临着许多问题。但是，管理层并没有考虑为酒店建立一个新的系统。其次,未经训练的员工。这对所有人来说都是一个重大的后果。
Only one staff handles too many tasks which is very difficult. And not allocate other staff for this role. This shows untrained staff. Finally, structure of management is not in proper and right ways is also one the main cause for failure in business.
In this present era web platform is necessary for success in business. Especially, for hotel industry. So, new system will helpful for SWINTON HOTEL management. Through proposed system time can be saved, more accuracy, security and reduce manual work which is one of the major advantages of this system. Last but not least, the management is not paying any amount for develop a new system. For client’s point of view, it is more flexible to access information about hotel. And for staff’s point of view, it is very easy to maintain database for travellers.
在这个时代，网络平台是商业成功的必要条件。尤其是对酒店行业来说。因此，新系统将有助于斯文顿酒店的管理。通过提出的系统可以节省时间，更准确，安全性和减少人工工作，这是本系统的主要优点之一。最后但并非最不重要的一点是，管理层不会为开发一个新系统支付任何费用。在客户看来，酒店信息的获取更加灵活。而对于工作人员来说，为旅行者维护数据库是非常容易的。
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